sewing machine service


**PLEASE NOTE**

There is currently a waitlist of 25+ people for machine service/repair. With our closing sale in full swing we ARE NOT accepting machines unless you have been notified to bring your machine in, If you are interested in service/repair please call the shop to be added to the list

what we do
Stitched is home to a full service BERNINA repair shop. Our technician is trained and certified to maintain and repair all BERNINA sewing machines and sergers. We ONLY service BERNINA and bernette brand sewing machines.

checking in/drop off
Just stop in with your machine, no appointment necessary, unless you require same day service. Service order is based on first come first serve. Typically service takes a week, unless parts need to be ordered.  

same day service
Same day service is available. This must be scheduled and confirmed at least 1 week in advance with the technician. Same day service is only available Monday – Friday (holiday’s excluded). This service is only available for those who simply need regular maintenance.

what to bring?
Bring your machine, a regular stitch plate (not straight stitch), and a #1 foot. If you have a newer model 820 or 830, bring your thread stand. If you have a: serger, bernette, fully mechanical sewing machine, or machine with a 4 digit model number; we’ll need your power cord and foot control. 

Cleaning Fees:
Fully Mechanical – Serger – Activa = $75
Aurora and Artista Model numbers 180 – 780 = $99
8 Series = $129

Service fees:
Same service: $25 + cleaning or labor
Minimum Service fee: $12.50
Labor Rate: $50/hour  

If your machine does need a specific part we will call and consult with you prior to ordering and installation. 


at home up-keep

how often should I have my machine serviced?
A machine should be serviced annually. Most tension and skipped stitch issues can be resolved with a cleaning.  


when should I oil my machine/change my needle?
Every third bobbin, that might seem often, but it will really help your machine stay smooth! Here's a tutorial from one of our favorites!
Your needle should be changed every 5 hours of sew time, if you're sewing through something thick like denim or leather, change it every 3 hours of sew time. Don't forget to change it for different types of materials!
 Stitched |  500 Corporate Interstate Center, Williston, VT, 05495.  
Call us at (802) 878-2290 for more information, including group discounts.